Dawid Janik

email
phone
07928 078207
location
Leeds, UK

Profile

IT Support professional with 3+ years' experience delivering 1st & 2nd line service desk support, combined with a strong background in structured technical troubleshooting and root cause analysis. Experienced supporting c.1,000 users across multiple sites, using Active Directory, Microsoft 365, Windows 10/11 and ManageEngine ServiceDesk Plus. Skilled in incident diagnosis, SLA management, remote support and hardware/software deployment. Known for clear communication, high accuracy and a proactive, analytical approach to problem-solving.

Employment

Automotive Technician
| A to Z Motor Spares, Wakefield
Jul 2025 - Present
  • Diagnose and resolve complex electrical and mechanical faults using specialist diagnostic equipment (Launch, VCDS), applying structured troubleshooting and root cause analysis
  • Communicate technical findings clearly to customers, explaining issues and recommending solutions
  • Carry out servicing, maintenance and repairs across a wide range of vehicle makes and models under time pressure
Service Desk Analyst
| Torque Logistics, Leeds
Mar 2022 - Jul 2025
  • Provided 1st & 2nd line IT support to c.1,000 users across 8 sites and 36 departments, handling 5-15 tickets daily via ManageEngine ServiceDesk Plus, ensuring SLAs were consistently met
  • Diagnosed and resolved hardware, software and network issues across Windows 10/11 workstations, laptops, mobile devices and printers, using Active Directory, Microsoft 365 and TeamViewer for remote support
  • Escalated incidents and service requests to management and third-party suppliers, maintaining service continuity across all sites
  • Researched hardware offers and managed procurement, raising purchase orders and coordinating deployment
  • Identified required software updates and coordinated packaging, testing, deployment and patching; wrote and maintained technical documentation
Warehouse Administrator
| Torque Logistics, Wakefield
Aug 2021 - Mar 2022
  • Used WMS and MS Office to support management with accurate reporting
  • Covered for Operations Supervisor, leading teams up to 10 staff and maintaining hourly KPIs
  • Liaised with clients to resolve queries and improve Torque's service delivery
  • Troubleshot printer issues to minimise production downtime
Warehouse Operative
| Torque Logistics, Wakefield
Nov 2020 - Aug 2021

IT Specialist Internship
| General Hospital, Jaworzno in Poland
Jan 2019 - Apr 2019
  • Support the IT team in maintaining hardware, software and other systems
  • Assisting with troubleshooting issues and providing technical support
  • Working under pressure when resolving system issues

Education

IT Technical Diploma
Sep 2016 - Apr 2020
CKZiU College, Jaworzno in Poland

Studied Computer Equipment Diagnostics, Programming, Networks & Operating Systems

Gained practical skills in programming languages, database management, network administration, cybersecurity, and server management

Certificates

Creating Web Applications and Databases and Database Administration - Certificate (E14)

Designing Local Computer Networks and Network Administration - Certificate (E13)

Personal Computer & Peripheral Equipment Installation & Exploitation - Certificate (E12)

Skills

Strong analytical and problem-solving skills

Excellent customer service and communication

Effective working independently and within a team

Creative, proactive approach to improving process efficiency

Expert in hardware/software setup and configuration

Hobbies

building my brand Above Racing - online store, designing new products, social media presence

gold trading

automotive

minimalism