Dawid Janik
Profile
Employment
- Diagnose and resolve complex electrical and mechanical faults using specialist diagnostic equipment (Launch, VCDS), applying structured troubleshooting and root cause analysis
- Communicate technical findings clearly to customers, explaining issues and recommending solutions
- Carry out servicing, maintenance and repairs across a wide range of vehicle makes and models under time pressure
- Provided 1st & 2nd line IT support to c.1,000 users across 8 sites and 36 departments, handling 5-15 tickets daily via ManageEngine ServiceDesk Plus, ensuring SLAs were consistently met
- Diagnosed and resolved hardware, software and network issues across Windows 10/11 workstations, laptops, mobile devices and printers, using Active Directory, Microsoft 365 and TeamViewer for remote support
- Escalated incidents and service requests to management and third-party suppliers, maintaining service continuity across all sites
- Researched hardware offers and managed procurement, raising purchase orders and coordinating deployment
- Identified required software updates and coordinated packaging, testing, deployment and patching; wrote and maintained technical documentation
- Working proficiently with WMS and Microsoft Office software in order to support the management team in an accurate and timely manner
- Covering for operation supervisor and leading a group of 3-10 staff members, distributing work to colleagues and ensuring hourly KPIs are maintained
- Liaising with the customer regarding enquiries and opportunities to improve the cooperation process between Torque and the client
- Troubleshooting printers problems during the shift in order to keep the production as smooth as possible
- Support the IT team in maintaining hardware, software and other systems
- Assisting with troubleshooting issues and providing technical support
- Working under pressure when resolving system issues
Education
Studied Computer Equipment Diagnostics, Programming, Networks & Operating Systems
Gained practical skills in programming languages, database management, network administration, cybersecurity, and server management
Certificates
Creating Web Applications and Databases and Database Administration - Certificate (E14)
Designing Local Computer Networks and Network Administration - Certificate (E13)
Personal Computer & Peripheral Equipment Installation & Exploitation - Certificate (E12)
Skills
Strong analytical and problem-solving skills
Excellent customer service and communication
Effective working independently and within a team
Creative, proactive approach to improving process efficiency
Expert in hardware/software setup and configuration
Hobbies
building my brand Above Racing - online store, designing new products, social media presence
gold trading
automotive
minimalism